SynaptiX
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SynaptiX Terms of Service

Effective Date: June 30, 2026

1. Acceptance of these Terms

These Terms of Service (the "Terms") govern your access to and use of:

The SynaptiX desktop application is governed by a separate End User License Agreement (the "EULA"), available at https://synaptix.bio/legal/eula.

By accessing the Website, completing a checkout, activating a license, using the customer portal, or otherwise using the Services, you agree to be bound by these Terms.

2. Who we are

SynaptiX is operated by Paris Valentino Iason Kollias, a sole proprietor based in Ontario, Canada. You can reach us at hi@synaptix.bio.

These Terms may be updated when the operating entity changes — for example, upon incorporation as an Arkansas limited liability company following the Operator's relocation to the United States. We will notify customers of any such change by email and by updated language in this section.

3. What the Services include

The Services include:

The Services do NOT include:

One exception covered separately by the Privacy Policy: the Software includes optional AI-enhanced features such as Deep Narration, Dr. Prime chat, and Ancestry prose. Cloud AI is a separate, profile-scoped choice; accepting the EULA, Privacy Policy, or local genome analysis does not silently enable it. When an adult enables cloud AI for their profile, an interpreted, non-raw summary of that profile's findings transits through our zero-retention relay server to generate AI-enhanced prose. A profile for someone aged 13–17 starts with cloud AI off and requires separate agreement from both the parent/legal guardian and the minor before cloud processing can begin. Either may refuse or withdraw. The exact scope of what is sent depends on the mode you use: the default full-reading mode sends the profile's first name, broader interpreted findings (including interpreted genetic calls such as APOE diplotypes, CYP star-alleles, and HLA types), and medication context; Dr. Prime chat sends the typed question, relevant interpreted findings, and first name; Ancestry prose sends haplogroup IDs and ancestry-projection coordinates. Never sent, in any mode: the raw genome file, rsID-level results, raw nucleotide genotypes, phased VCF calls, chromosomal coordinates, surname or full name, full date of birth, exact age, or specific family-history details. The AI disclosure is versioned; when the scope materially changes, that profile must decide again before the changed flow takes effect. Our relay does not persist request or response content; only metadata (license ID, timestamp, token counts, body-system page identifier) is logged for rate-limit enforcement. See the SynaptiX Privacy Policy at https://synaptix.bio/legal/privacy-policy for the full breakdown.

Deep Personalization and SynaptiX+ are future, default-off designs and are not currently offered. "Dr. Prime+" is a deprecated former name for SynaptiX+ and is not a current product.

All raw-genome processing happens locally on your Device under the EULA.

4. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to purchase a SynaptiX license. By purchasing, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

SynaptiX v1 is not offered or sold in the 27 European Union member states, Iceland, Liechtenstein, Norway, or the United Kingdom. Switzerland is not included in that restriction. Checkout requires your declared country, Stripe requires a billing address, and the service uses Cloudflare's verified country signal. A blocked country cannot create a checkout session. Stripe billing-country controls provide a second block before payment, and the fulfillment service will not issue a license when the billing country is missing, blocked, or different from the declared country.

The purchase-age rule is separate from profile eligibility. The Software may contain a profile for a person aged 13–17 only when a parent or legal guardian with authority gives consent and the minor separately assents. Profiles for anyone under 13 are blocked. A minor may not purchase the License or accept these purchase Terms on their own. When the profile owner reaches 18, the prior guardian consent and minor assent no longer authorize new analysis or cloud AI; existing reports remain readable while the now-adult user reviews the current terms and decides independently.

5. Accounts and license keys

SynaptiX does not require you to create a user account with a separate password. Your license key, delivered to your email at purchase, is the credential the SynaptiX desktop application uses to activate on a Device. The customer device-management portal uses a different authentication method (see below) to keep your license key from doing double duty as a web credential.

You are responsible for:

(a) Keeping your license key and your purchase email address confidential. (b) Notifying us promptly at hi@synaptix.bio if your license key is exposed or compromised. We will work with you to revoke the compromised key and reissue a new one. (c) The activity that occurs under your license key.

Customer device-management portal

The customer portal at https://synaptix.bio/account/devices lets you view and manage the Devices that have activated your license.

Authentication to the portal is by one-time magic link sent to your purchase email address. To access the portal, you enter your purchase email, we send a short-lived sign-in link to that address, and you click the link to view and manage your Devices.

We deliberately do not use the license key itself as a web credential, because license keys can be exposed in support emails, screenshots, password managers, and copy-paste accidents. The magic-link flow ties portal access to control of your purchase email account, which is a stronger control surface than the license key alone.

6. Acceptable use

You agree to use the Services in accordance with all applicable laws and regulations and to refrain from:

(a) Attempting to disrupt or interfere with the Services, including (without limitation) launching denial-of-service attacks, exploiting security vulnerabilities, or scanning our servers for vulnerabilities without authorization.

(b) Attempting to access any portion of the Services to which you are not entitled, including (without limitation) administrative endpoints, other users' license information, or backend systems.

(c) Using bots, scrapers, or other automated means to extract data from the Website or Services, except for legitimate search-engine indexing.

(d) Reselling, leasing, or otherwise commercially exploiting access to the Services.

(e) Submitting false information at checkout, including (without limitation) using stolen payment methods or false billing details.

(f) Using the Services in a manner that would cause us to violate any law, regulation, or agreement with a third party (including Stripe, our email provider, or our hosting provider).

We may suspend or terminate your access to the Services if we reasonably determine that you have violated this section.

7. Purchases and payment

Pricing

Current pricing is displayed on the synaptix.bio Website. Prices are subject to change, but a price change does not affect Licenses you have already purchased.

Currency and tax

Prices are listed in the currency shown at checkout. Applicable taxes (sales tax, VAT, GST, or equivalent) are calculated at checkout based on your billing location, where required. Stripe handles tax calculation for jurisdictions where automatic tax is configured.

Payment processing

All payment processing is handled by Stripe, Inc. By completing a purchase, you also accept Stripe's terms of service. We never see your full credit card number or other sensitive payment details — Stripe handles those directly, and we receive only transaction confirmations.

Order confirmation and delivery

After a successful purchase, you will receive an order confirmation from Stripe (with your receipt) and a separate email from us containing your SynaptiX license key, activation token, and download link.

Refund policy (one-time license purchases)

Refunds for one-time license purchases (Individual and Family tiers) are issued under the conditions described in the EULA (Section 9.1): compatibility-only refunds, where the Software fails to install or run on a system that meets the published minimum requirements. See https://synaptix.bio/legal/eula for full terms.

SynaptiX+ is a future add-on, not a current subscription

SynaptiX+ is a reversible, default-off future add-on design. It is not currently sold and these Terms do not authorize recurring billing for it. The old name "Dr. Prime+" is permanently deprecated.

The intended future capacity model is one base profile for Individual and four total base profiles for Family, including the purchaser. If SynaptiX+ later launches, the intended capacities are two profiles for Individual and six total for Family. Those future capacities and any other future features create no present entitlement. A later launch must present the actual price, billing period, cancellation method, features, and then-current terms before purchase.

8. Third-party services

The Services rely on the following external providers, grouped by function. The Privacy Policy at https://synaptix.bio/legal/privacy-policy describes in detail what data each receives.

Each of these providers has its own terms of service and privacy policy. Your use of any of these providers — directly (Stripe at checkout) or indirectly (Fireworks AI via our relay server; hosting and CDN as transparent infrastructure) — is subject to their respective terms.

We are not responsible for the actions, omissions, downtime, or errors of these third-party providers, except where required by applicable law.

9. Intellectual property

Our intellectual property

The SynaptiX software, the synaptix.bio Website (including its design, copy, imagery, and arrangement), and the SynaptiX name and logo are owned by the Operator or are used under license. They are protected by Canadian and international copyright, trademark, and other intellectual property laws.

We grant you no rights in our intellectual property except the limited license granted in the EULA for use of the desktop application. You may not copy, modify, distribute, sell, or commercially exploit any of our intellectual property without our prior written permission.

Third-party scientific data

SynaptiX's interpretations are informed by published scientific literature and curated data sources, including (without limitation):

These data sources have their own licensing and attribution terms, which the Operator complies with. The Software does not redistribute or republish these sources beyond the use permitted by their respective licenses.

Your content

You retain all rights in your raw genome and any other personal data you input into SynaptiX. Specifically:

Because your raw genome never leaves your Device (see EULA Section 6 and the Privacy Policy), we acquire no rights in it. We do not claim any ownership or license over your genome data or analysis results.

10. Disclaimers

The Services are provided "AS IS" and "AS AVAILABLE," without warranty of any kind, express or implied.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy, completeness, or currency of any information on the Website except as expressly stated.

The Software's medical-related disclaimers are stated in the EULA (Section 6) and apply by reference here. The Services do not provide medical advice and are not a substitute for professional clinical consultation.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for all claims arising from or related to the Services is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or $100 CAD, whichever is greater.

This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory.

We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including (without limitation) lost profits, lost data, business interruption, or any health-related outcome arising from your use of the Services or the Software.

This Section 11 mirrors and supplements the EULA's limitation of liability (EULA Section 8). Where the two conflict, the EULA's terms control as they relate to the Software, and these Terms control as they relate to the Services.

Nothing in this Section 11 limits, excludes, or waives any liability, remedy, warranty, condition, or right that cannot be limited, excluded, or waived under applicable law, including (without limitation) the implied conditions and warranties of the Ontario Sale of Goods Act, the deemed conditions and warranties under the Ontario Consumer Protection Act, 2002, and any non-waivable rights under Ontario Regulation 17/05 (governing internet agreements). Liability for death or personal injury caused by negligence is not limited where applicable law prohibits such limitation.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Operator from and against third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

(a) Your material violation of these Terms or the EULA. (b) Your misuse of the Services, including (without limitation) circumvention of authentication, abuse of API endpoints, or unauthorized access attempts. (c) Your violation of any applicable law, including (without limitation) privacy, consumer protection, genetic privacy, or anti-discrimination law. (d) Your violation of any third party's rights, including (without limitation) privacy rights or intellectual property rights.

For clarity, this indemnification covers claims brought by parties other than you. It does not require you to indemnify the Operator against your own direct claims, which are addressed by Section 10 (Disclaimers), Section 11 (Limitation of liability), and the EULA's corresponding sections.

13. Termination

These Terms remain in effect for as long as you use the Services.

We may suspend or terminate your access to the Services if we determine, in our reasonable judgment, that you have violated these Terms (including the acceptable-use restrictions in Section 6), or where required by law.

You may terminate these Terms by ceasing use of the Services.

Sections that by their nature survive termination — including Sections 9, 10, 11, 12, and 14 — survive termination.

14. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict-of-laws principles.

The dispute resolution procedure stated in the EULA Section 12 applies by reference to disputes arising under these Terms. This includes:

For consumer disputes that proceed in court, you and the Operator each consent to the personal jurisdiction of the courts of Ontario, Canada.

15. Changes to these Terms

We may update these Terms from time to time. The "Effective Date" at the top of these Terms reflects the most recent revision. For material changes, we will notify you by email to the address associated with your license.

Continued use of the Services after the effective date of an update constitutes your acceptance of the updated Terms. If you do not accept an update, your sole remedy is to discontinue use of the Services.

16. Miscellaneous

(a) Entire agreement. These Terms, together with the SynaptiX Privacy Policy and the SynaptiX EULA, constitute the entire agreement between you and the Operator regarding the Services. They supersede all prior or contemporaneous agreements, communications, and proposals on the subject.

(b) Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

(c) No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

(d) Assignment. You may not assign these Terms or any of your rights under them. The Operator may assign these Terms to a successor entity (including upon incorporation as a US limited liability company after relocation).

(e) Notices. We may give you notice through the Services, the Website, or by email to the address you provided at purchase. You may give us notice by email at hi@synaptix.bio.

(f) Headings. The headings in these Terms are for convenience only and do not affect interpretation.

17. Contact

Questions about these Terms, the Services, or any matter not covered by the Privacy Policy or EULA:

Email: hi@synaptix.bio Operator: Paris Valentino Iason Kollias Location: Ontario, Canada

By using the synaptix.bio Website or any of the Services, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.